Last week I was celebrating the return of my beloved MacBook Air, safely back home after its hard drive transplant. Being superstitious I’m afraid to jinx it, so let me just say, everything’s going very well.
I think I also mentioned that Jenson, my wonderful tech expert, upgraded my operating system to Yosemite as a surprise. Very sweet of him because I would have messed it up for sure. My bad technology karma always seems to interfere with operations of that sort and it always ends up a disaster.
Turned out the “surprise” was a bit of a mixed blessing because some of the functions I have gotten used to have changed and others are completely new. I’m not a complete loser, but when it comes to technology and electronics, some changes are easier than others for me. Sometimes I surprise myself and get it right off the bat; and sometimes I’m confounded even though it’s obvious and simple for other people.
It didn’t help I had work to do, I was a bit behind because I’d been without my computer for three days. Some of the most basic things are quite different with Yosemite and I didn’t have time to try to figure it out. A friend, who I called so I could rant a bit and get it off my chest, was able to come to my rescue with the two most pressing problems. Yay Marilyn!
But a tutorial was definitely in order. Especially as Yosemite has some quite nice features it would be grand to be able to take advantage of. So I set out to book myself a one-on-one at the Apple Store.
Not the happy outcome I’ve come to expect from Apple. After several attempts to book the appointment online I finally got a message telling me my subscription for one-on-one sessions had expired. “No problemo,” I thought to myself. “I don’t mind paying for another one.”
Not possible to do online. So I called the store, had some altercations with the automated voice/persona/pseudo human who answered the phone and insisted on asking me numerous questions to make sure ‘he’ directed me to the right place. Only when I raised my voice a couple of decibels did I get directed to a real human.
Frankly, I would have probably been better off sticking to the dummy. Because the ‘live’ body on the other end of the phone informed me I could not pay for another subscription. Apple workshops are only available to those customers who have purchased a new product, whether it’s a phone or an iPad or a computer or whatever. Me, and my old computer, were persona non grata.
“But if I want to pay, what difference does it make,” I whined, knowing it was futile to ask him because he doesn’t make the rules, but I was too far gone by then to care about what made sense and what didn’t. No matter how much I pleaded and cajoled and reasoned he stuck to the script. What else could he do, really?
The best he could offer me were the free seminars they have occasionally, and he suggested I go back online and check them out. Unfortunately there wasn’t one that related to what I’m after, which I told him, when I called back. For which he had no response. Which, basically, I knew would be the outcome before I called, because if they were willing to tailor a free seminar to my issues, it would be a paid-for one-on-one, wouldn’t it?
So then I asked if I could bring my computer in, have Yosemite removed and go back to the operating system I had?
Can I ask you a question? Yes, you, reading my blog right now presuming, of course, someone — anyone — is reading my blog.
Why do software developers and code writers and programmers and system designers and tech gurus and geniuses insist on fixing what doesn’t need fixing? Creating new ways to improve our efficiency and make our lives easier and better is fine. But why in the name of all that’s holy must they tinker and mess with the stuff that’s working just fine? Seriously.
Anyway, I’ve gotta tell you, I’m a little disappointed with Apple right now. I’m feeling abandoned.