Well, she poked the tiger, opened the door. Of course I have to share.
About 10 consecutive days of rain hasn’t helped. I know it’s sunny now, but I’m still not over it, okay. The weather affects my mood, what can I say?
Then there are those people who don’t do what they say they’re going to do. There’s a real epidemic of that going around.
We have been having major (garage restoration and waterproofing) work done at our building. It’s noisy (lots of jackhammering), dusty, dirty, disruptive and inconvenient. We were told it would start in March 2015 and it would be completed in late October of 2015. It is now May 2017 and it’s still going on.
One of the major communications companies recently had to do an equipment upgrade here as well. Our property manager sent us a letter from them stating when they’d be here, also letting us know there’d be “intermittent” service disruptions. They didn’t show up. They didn’t advise us they weren’t coming and neither did our property manager.
When they did show up a couple of weeks later it resulted in our not having any home phone, cable or internet service for most of the day. Nothing intermittent about that. When I tried to call the phone number (from my cell phone) the contractor provided on his letter it didn’t work.
The other day I had to call a “customer service” number to inquire about something. The individual I got had a major attitude. He was argumentative and rude. I didn’t say anything at first, but it did start to piss me off, so I told him he was being rude. His response?
He got more belligerent. He raised his voice and began vehemently defending himself. When I reminded him I was a client and suggested we stick to the reason I had called he hung up on me. Stunning, isn’t it?
What fascinates me is that at the beginning of customer service calls there is a recording, telling you that the calls are being monitored for training and coaching purposes. Does anyone listen to them? I think not.
Why are all these unprofessional people employed when there are so many qualified people who want to work, who are desperate to work, and can’t find jobs? And more to the point, why do they get to keep their jobs?
Does anyone get properly trained any more? Is anyone supervised? Do the supervisors get properly trained? Why is this kind of negligent and careless behaviour, this lack of standards, lack of manners and lack of a work ethic okay with top management?
I remember a time when this wouldn’t be tolerated.