It was cold last Friday and extremely windy so I wimped out. Truth be told I was also lazy, so I took a Lyft where I was going. Lyft, in case you don’t know, is a ride-sharing company like Uber.
The minute I got into the car before I’d even settled myself enough to close the door, the driver told me that mine was his favourite apartment building in Toronto. He then immediately went on to tell me it was because of our doorman.
Further explaining, he told me that 20-odd years ago he was a newcomer to Canada, an immigrant who Continue reading →
After yesterday’s post was published a friend emailed me to talk about it. One of her comments was in reference to my recollections of the Christmas lunches my father and grandfather had for their staff — her point being that it was probably those acts of kindness and generosity that were, in large part, what made their employees so loyal.
She was right, of course. My dad and grandfather treated their employees kindly, fairly and respectfully everyday, not just once a year at lunch. And in return, they had virtually
no staff turnover.